Prior operating role · Vodafone · Connected consumer products
Operating connected products across eight markets.
In his prior role at Vodafone, Matt built the operating capability behind ten connected consumer products across eight markets, reaching 90% digital adoption and +86 NPS.
The situation.
Connected products crossed proposition, hardware, software, activation, service, partner operations and market execution. Customers experienced one product even when the organisation saw many functions.
The decisive change.
Matt built the operating model around the end-to-end product and customer experience, with clear routines and ownership across products and markets.
The work connected product performance, customer feedback and market execution, with digital adoption designed into the customer experience.
The result.
The operating capability supported ten connected consumer products across eight markets, reaching 90% digital adoption and +86 NPS.
The result.
- Ten products.
- Eight markets.
- 90% digital adoption.
- +86 NPS.
Prior operating role at Vodafone, not a Become engagement.